Last updated: November 13, 2018
GENERAL NON-DISCLOSURE POLICY: WE DO NOT DISCLOSE OR SHARE YOUR PERSONALLY IDENTIFIABLE INFORMATION TO ANY THIRD PARTY (EXCEPT SOLELY TO PROVIDE THE SERVICES TO YOU), WITHOUT YOUR OPT IN FOR SUCH DISCLOSURE. Please see the section entitled “HOW DO WE DISCLOSE AND USE YOUR INFORMATION?” below for complete details.
GENERAL NON-USE POLICY: WE DO NOT USE YOUR PERSONALLY IDENTIFIABLE INFORMATION EXCEPT SOLELY TO PROVIDE THE SERVICES TO YOU WITHOUT YOUR OPT IN FOR SUCH OTHER USES. Please see the section entitled “HOW DO WE DISCLOSE AND USE YOUR INFORMATION?” below for complete details.
Our website and applications use standard web and software technologies to collect certain non-identifying information about your computer or device – which may include such information as your browser and computer/device type, your internet protocol address, the type of device you are using, and other information that your device sends to our website or application automatically. Our website and applications may also automatically set “cookies” — small files that contain information that allow the website or application to track certain information such as where you were referred from, which pages you have clicked on, and other analytical information about your use of the website or application. Collectively this information is referred to as “Automated Data.” We do not link or associate Automated Data we collect with your Personally Identifiable Information. We may use and disclose Automated Data in any manner we choose without restriction. You have some ability, by using browser plugins, ad blockers, or other third party tools, to block or prevent some collection of Automated Data, however, our website or applications may not function correctly if you do so. We make no guarantees of any kind that our website or applications will function correctly in any particular environment or with any plugins or other tools.
When using our Services such as by ordering or registering, you may be asked to enter Personally Identifiable Information such as your email addresses, phone numbers, mobile device number, text message and/or social media contact information, physical mailing address, and other similar billing and communication information (“Contact Information”).
We may also obtain information from third parties and we may combine that with Automated Data and/or Contact Information. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through that service or otherwise provide us with access to information from that service. We will only access third party information in this manner consistent with the application program interface (API) provided by the third party and consistent with the settings you have used in allowing such use.
We may process, use and disclose the information we collect from or about you in the following ways:
We will comply with all applicable laws, rules and regulations, which may require that we disclose your information (including your Personally Identifiable Information) to government authorities, or to parties in court actions under subpoenas or court orders, or otherwise as we are advised we are required to do to comply with a legal obligation. We are a United States based company and subject to the laws of the United States, however, we may use servers and storage of data in locations in other parts of the world.
We may, but are not responsible to, use a virus or malware scanner and scan data you have stored in any of our Services, and if our virus scanner detects malware, we reserve the right to remove it. Please note that a scan may mis-identify data as a virus, and so it is possible that portions of such data may not be available if our scanner takes this action. In addition, if we determine that you are storing, transmitting or otherwise enabling malware sites or software used in illegal hacking or attack efforts, or otherwise storing content that is harmful to computers or data, we reserve the right to suspend and/or terminate your account.
Our mobile applications use the iOS-provided vendor identifier string which uniquely identifies a device only to us among our Apple App Store applications. (iOS no longer provides a globally identifiable UUID, and the App Store does not communicate any personally-identifiable transaction data to our applications.)
The Company’s QLab software licensing system creates a unique Machine ID which is used to associate a license seat activation with a specific computer. The Machine ID is stored in our online license account system and associated with a user account. Data from our Feedback Reporter (described below) submitted from our applications to our internal feedback system include these unique vendor identifier strings or Machine IDs only if the user opts to “Send Details” along with their feedback report.
The Company’s QLab software accesses the camera or microphone when a workspace uses the Camera or Microphone cue types, respectively. Starting in macOS 10.14 Mojave, macOS may require user-permission to access cameras and microphones. You may elect not to use the camera or microphone, however, the functions in QLab that depend on those features being enabled will not work. We do not use data from the camera or microphone for any purpose other than for QLab to function correctly, and no camera or microphone data is sent to us.
Our Feedback Reporter tool stores an email address in the Application Preferences that is used for auto-filling the address field on subsequent uses, however the user must manually input the address into the form the first time.
All of our applications store data on the physical device to permit that data to survive a reboot/restart, such as app preferences. QLab saves workspace data to a document on disk. Go Button saves its show data to an internal database, and any audio files imported into the app are stored inside the app bundle on disk.
A user can choose to share certain items, for example, to export a Go Button show document to iCloud Drive or Dropbox. We do not have access to a user’s personal accounts such as iCloud Drive or Dropbox account, however, the software does if such accounts are enabled on a device. For example, the iOS file sharing mechanism gives Go Button access to data from file providers like Dropbox or Google Drive that the user already has installed on the device, but the connection and permission to access each service is managed by iOS. We do not manage any of the connections to these providers directly or remotely.
We will use reasonable commercial effort to keep your information secure in our systems, however, you acknowledge that no system is hacker proof and that despite our reasonable efforts, your information could be accessed by unauthorized persons. In this regard, we will use the efforts required by applicable laws, rules, regulations and orders that apply to the specific types of information we have. Notwithstanding the above, you agree that we will not be liable for any unauthorized access to or use of your data or information except solely to the extent we are expressly held to have violated applicable laws, rules, regulations or orders.
WE ARE NOT RESPONSIBLE FOR YOUR LOSS OR MISUSE OF YOUR CREDENTIALS TO THE SERVICES WE PROVIDE, AND WE DO NOT MONITOR OR LOG SUCH ACCESS NOR WILL WE GIVE YOU NOTICE OF ANY COMPROMISE OF YOUR DATA. If we do detect such compromise, or you violate our Acceptable Use Policy, we may immediately suspend Services to you and/or terminate your account.
Occasionally, at our discretion, we may include or offer third-party products or services on our website or applications. These third-party sites have separate and independent privacy policies. We have not reviewed or verified any data or privacy policies of such linked sites and take no responsibility or liability for the content and activities of these linked sites, or their products or services.
Our macOS and iOS applications have an integrated Feedback Reporter that we develop in-house. Users can choose to send us a message directly from our applications using a “Contact Support” option. The user is also automatically prompted by the feedback tool to submit a crash report after the app detects a crash. This tool communicates directly with our servers. There is no third-party involved with these feedback reports. You should never send sensitive personal information via the Feedback Reporter.
A feedback report includes:
The user can optionally choose to include additional details with their report by selecting a “Send Details” option in the reporter. These details include:
In the Feedback Report data, all Personally Identifiable Information submitted is optional — license information, email address, and any documents included with the report. Unique IDs on macOS are generated by our licensing system. The unique ID from iOS only identifies the app among the Company’s applications installed on that device.
We may use other data analytics companies in combination with or as a replacement of Feedback Reporter. All such data collected by Google and if applicable such other tools is Automated Data hereunder.
In the past, we have used a third-party analytics tool in our mobile applications called Flurry Analytics. We no longer use Flurry Analytics in QLab Remote as of version 5.0.0 and in Go Button as of version 3.3.0.
Flurry automatically collects usage metrics (like number of sessions per hour) and technical details about a user (like device models and operating system versions). We have used this data, for example, to plan updates relative to the adoption of a new release of iOS or the popularity of specific device models, etc.
We also have used Flurry to log certain app events to help us monitor usage of specific features within the mobile applications. We did not include any personally identifiable data in the event logging.
Our website and application are for use of adults at least 13 years old. We do not specifically market to children under the age of 13 years old.
We may display personal testimonials of satisfied customers on our website in addition to other endorsements. If you provide us with an email or other communication regarding our Services or products, you automatically hereby consent to our use of all or a part of such email or other communication for marketing our goods and Services, provided that we use only your first name. We will not use your image or likeness without specific authorization from you. If you notify us in writing to cease such use, we will do so within a reasonable time of receipt of such request.
You may have additional rights under applicable state law to access certain information; for example California residents may have rights under California Code Section 1798.83. We will comply with these laws to the extent applicable to us.
We hereby notify You that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist You in limiting access to material that is not suitable to minors. You can discover some of the providers of such parental control technology by searching for “parental control software” using a major search engine, or by visiting consumer.ftc.gov/articles/protecting-your-childs-privacy-online.
2443 Maryland Ave.
Baltimore, Maryland 21218
ACCEPTABLE USE OF SERVICES. You agree as follows in respect of the acceptable and unacceptable uses of the Services. You will not and agree not to:
The above list of acceptable and unacceptable uses of the Services is not intended to be exhaustive, but rather illustrative of the range of unacceptable uses. We have the right in our sole discretion to determine whether any particular conduct is an acceptable use of the Services. In cases where we determine you engaged in conduct that you reasonably believed did not violate this policy in good faith, we will endeavor to provide you electronic notice of our determination that such conduct is not an acceptable use, and provided you cease such conduct not later than 24 hours after such notice, you will not be considered to be in breach of this Acceptable Use Policy.